Frequently Asked Questions

  • We are based out of El Monte, CA and serve Los Angeles, Orange County, San Diego and Santa Barbara.

  • There is a minimum of $450 for orders that need to be delivered. There is no minimum rental requirement for equipment that is picked up.

  • Yes, we require a 30% non-refundable deposit payment to secure your event.

  • We calculate our delivery & pick-up fees based on mileage drive time frame.

  • Our deliveries are scheduled MON-FRI from 7:00AM -6:00PM.

    Any delivery or pick up that fall outside these time frames will be subject to after hour fees. Drivers will wait for entry to load in load our up to 10 minutes. Custome will be CHARGED if the wait time is exceeded.

  • After signing your rental agreement, you have up to 2 weeks before your event to request any changes.

    Not all requests will be accommodated. There may be an additional CHARGE for any changes.

  • We prefer payment via Zelle, it saves you a 3% processing fee.

    We accept all major credit cards, checks, Zelle, and cash payments.

  • If there is a malfunction please contact us immediately and DO NOT ATTEMPT to fix the item yourself. You can reach us at (626) 522-0136 or via email at info@cpgevents.com

  • Yes, customers are financially responsible for damaged equipment or missing equipment. Customers will be charged the retail value of the equipment.